The traditional approach to IT support and maintenance has always been reactive. This break/fix system involves contacting an IT support provider for help when an issue arises. These services are paid for on an as-needed basis, and may include repairs, components, upgrades and entirely new systems. While this approach might sound simple enough, it also leads to unexpected expenses and downtime.
As modern businesses become more dependent on their technology, this traditional approach is no longer adequate. That’s because companies are under increasing pressure to be available at all times, which means the need for network uptime is much greater, as is the need for newer and more reliable systems. That’s where proactive IT support and maintenance come in.
Regain Control Over Downtime
Chances are, if you’re running a small business, you likely don’t have a dedicated IT department you can call on for help. Instead, when something goes wrong, your only option is to call an IT support company, book an appointment, and then wait for someone to pay a visit to your premises.
While minor issues might not take a long time to solve, things get much more complicated if you need to order in new parts, wait for them to be delivered, and then call your support provider again to install them. While you’re struggling to fix the problem, the affected system will be unavailable, and staff who rely on it for their work will be unable to do anything.
Unscheduled downtime is one of the biggest killers of productivity. If it’s a mission-critical system we’re talking about, such as a payment processor or a web server, you may even start losing customers. That’s why you need to do everything you can to keep downtime under control.
Proactive maintenance solutions feature round-the-clock monitoring and redundant systems to keep downtime to a minimum, if not eliminate it entirely. For example, cloud service providers are obligated by their service level agreements (SLAs) to maintain a minimum uptime (such as 99%), and they can achieve this by using redundant data centers and backup power supplies.
Say Goodbye to Unexpected Costs
We all know that technology is evolving at a rate that’s hard to keep up with. That’s also one of the biggest challenges facing modern businesses and their ability to keep up with their larger competitors and their apparently limitless resources. While larger organizations tend to have dedicated IT departments to address their IT needs, small companies typically don’t have the in-house expertise or funding required to choose, implement, and support the latest technology. Furthermore, if a system suddenly fails and needs to be replaced, repaired, or upgraded as soon as possible, you could end up with a significant upfront expense on your hands.
A big part of proactive IT maintenance is eliminating the unexpected costs by shouldering all the costs associated with procuring replacements parts and maintaining your tech for one predictable monthly free. This way, IT support and maintenance no longer need to be a financial burden, but rather an operational cost that’s taken care of externally. With the power of the cloud at your disposal, for example, you’ll effectively be renting your IT resources, which means enjoying full access to the latest technology previously reserved for large corporations with big budgets.
Future-Proofing Your Business
Computers do go wrong, and that’s never going to change. Nor is it likely that technological advancement will stop dead in its tracks. To keep up with the fast-paced world of modern technology, the only practical solution is to adopt a proactive approach that future-proofs your business. In doing so, you’ll reduce your exposure to security threats, minimize downtime, and say goodbye to unexpected expenses for good.
If you want to take your business to new heights, then you’ll need to get technology on your side. That’s where Zeta Sky comes in. If you’re looking to climb to the top of your game with tailor-made technology solutions you can count on, speak to one of our experts today.